Need help with Hydrafy? We’re happy to help.
Email us: haris.khan317@icloud.com
We typically respond within 1–2 business days.
How is my daily water goal calculated? Your goal is based on your weight, activity level, and climate, which you set during onboarding. You can adjust your daily goal anytime in Settings.
How do I log water? On the Today screen, tap a quick-add tile (glass or bottle) or use “custom” to enter any amount. To remove an entry you added by mistake, long-press it in the Today list.
How do reminders work? Hydrafy sends gentle on-device reminders during your waking hours. You can turn reminders on/off or pause them for the day in Settings.
What does the subscription include? A subscription unlocks full access to Hydrafy. Plans include Pro Monthly and Pro Yearly, and start with a 3-day free trial.
How do I restore my subscription? If you reinstalled the App or got a new device, open the paywall and tap “Restore purchases” to restore your active subscription.
How do I cancel my subscription? Subscriptions are managed by Apple. Open the iOS Settings app → tap your name → Subscriptions → Hydrafy → Cancel. Your access continues until the end of the current billing period.
Will resetting my data cancel my subscription? No. “Reset all data” only clears your local progress on the device. Your subscription is tied to your Apple ID and is not affected.
How do I delete my data? Go to Settings → “Reset all data”, or delete the App from your device.
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